Latest service changes
Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Meet the Managers
Filming and photography
Meet our managers.
Everything you need to know about trams in Melbourne.
Melbourne's current day tram fleet.
Our state of the art Fleet Operations Centre.
Yarra Trams has International Customer Service Standards certification in 2016.
What Yarra Trams is doing for the environment.
The Keolis Downer partnership draws on our experience, history
and expertise in tram operations, network development, maintenance
and customer service, here in Australia and around the world.
The Keolis Downer partnership draws on local and international
experience, history and expertise in tram operations, network
development and maintenance. Keolis is an internationally recognised
transport solution provider and Downer EDI Rail is Australia's oldest rail
company with over 100 years operating experience in rolling
Keolis has a history stretching back more than 135 years. It is
the world's largest tram network operator and has an annual
turnover of 3.4 billion Euro. Keolis is established in 15 countries
across the world and is a major rail operator in Europe and the
USA, with more than 5700 kilometres currently under management.
In addition to rail their intermodal logistics expertise extends
to the management of a bus and coach fleet of nearly 19,000
vehicles. These combined operations transport 2.5 billion
passengers annually, with 54,400 employees worldwide, including
over 30,000 drivers.
Rail operates 30 maintenance facilities,
manufacturing centres and design centres throughout Australia.
Downer EDI Rail and its parent company Downer EDI have
considerable experience in managing transitions, including
Pacific National, Freight Victoria and Australian Rail Track
Corporation. Downer EDI Rail successfully managed the introduction
of 35 Millennium train sets for RailCorp NSW, successfully
transitioned 31 Urban Rail Train sets in Western
Australia and has managed the Pacific National contract to
maintain 320 locomotives using five maintenance depots in four
Keolis Downer came together with the express aim of becoming a
public transport operator in Melbourne after the Victorian
Government initiated an international public transport tender for
the Melbourne Tram Franchise.
In June 2009 Keolis Downer was announced as Preferred Tenderer
for the franchise to run Melbourne's trams and on 1 September 2009
the Victorian Government confirmed the partnership as the
successful tenderer for the Melbourne tram franchise.
The new franchise commenced on 30 November 2009 and Keolis
Downer is operating the tram network for eight years with a
possible extension for another seven years.
Keolis Downers's guiding principle for operating Melbourne's
tram network is to 'think like a passenger' with the aim of
delivering the best possible travelling experience. Our approach
will also contribute to the economic and environmental
sustainability of our city, as well as help strengthen our local
Our ability to 'think like a passenger' at all points of the
journey will inspire a holistic approach to our service delivery.
This will ensure that passengers are able to make informed choices,
have access to reliable services, enjoy a safe and clean travelling
environment and be provided with high levels of customer
Our 'find your way' program covers the total passenger journey
We want all passengers to feel confident when using the network,
especially on different routes or in unfamiliar areas. Passengers
will know where to buy a ticket, be able to identify the nearest
stop and know when the next tram service is due.
We will work with the government, Public Transport
Victoria and other transport operators to provide a fully
integrated transport offer to the people of Melbourne.