Latest Service Changes
Animals, Bikes, Surfboards and Prams
Using Trams in Melbourne Summer
Heating on Trams in Melbourne Winter
Using Accessible Stops
Making Your Journey Accessible
New Tram Users
City Circle Tram
Driving with Trams
Facts & Figures
Trams in Melbourne
Customer Charter and Codes
Social Media at Yarra Trams
Working On and Around the Yarra Trams Network
Melbourne Art Trams
Arrival of the E-Class Tram on Route 86
Tram Travel in Extreme Weather
Filming and Photography
Purchase / Service Orders - Terms and Conditions
Meet our managers.
Everything you need to know about trams in Melbourne.
Melbourne's current day tram fleet.
Our state of the art Fleet Operations Centre.
The Keolis Downer partnership draws on our experience, history
and expertise in tram operations, network development, maintenance
and customer service, here in Australia and around the world.
The Keolis Downer partnership draws on local and international
experience, history and expertise in tram operations, network
development and maintenance. Keolis is an internationally recognised
transport solution provider and Downer is
the leading provider of integrated services in Australia and New
Zealand with over 100 years' rail experience.
Keolis has a history stretching back more than 135 years. It is
the world's largest tram network operator and has an annual
turnover of 3.4 billion Euro. Keolis is established in 15 countries
across the world and is a major rail operator in Europe and the
USA, with more than 5700 kilometres currently under management.
In addition to rail their intermodal logistics expertise extends
to the management of a bus and coach fleet of nearly 19,000
vehicles. These combined operations transport 2.5 billion
passengers annually, with 54,400 employees worldwide, including
over 30,000 drivers.
Downer has expertise covering all rail sectors. From rolling
stock to infrastructure and in every project phase, from
manufacturing to through-life support and operations. As
Australia's leading provider of passenger rolling stock asset
management services, it delivers reliable and safe services to the
fast-growing and dynamic public transport sector and partners with
its customers to deliver solutions across all transport
Keolis Downer came together with the express aim of becoming a
public transport operator in Melbourne after the Victorian
Government initiated an international public transport tender for
the Melbourne Tram Franchise.
In June 2009 Keolis Downer was announced as Preferred Tenderer
for the franchise to run Melbourne's trams and on 1 September 2009
the Victorian Government confirmed the partnership as the
successful tenderer for the Melbourne tram franchise.
The new franchise commenced on 30 November 2017 and Keolis
Downer is operating the tram network for seven years.
Keolis Downers's guiding principle for operating Melbourne's
tram network is to 'think like a passenger' with the aim of
delivering the best possible travelling experience. Our approach
will also contribute to the economic and environmental
sustainability of our city, as well as help strengthen our local
Our ability to 'think like a passenger' at all points of the
journey will inspire a holistic approach to our service delivery.
This will ensure that passengers are able to make informed choices,
have access to reliable services, enjoy a safe and clean travelling
environment and be provided with high levels of customer
Our 'find your way' program covers the total passenger journey
We want all passengers to feel confident when using the network,
especially on different routes or in unfamiliar areas. Passengers
will know where to buy a ticket, be able to identify the nearest
stop and know when the next tram service is due.
We will work with the government, Public Transport
Victoria and other transport operators to provide a fully
integrated transport offer to the people of Melbourne.