Fleet Operations Centre

An integrated approach to managing the entire tram network

The Fleet Operations Centre is part of the tram operations complex in South Melbourne. The complex is the headquarters of Yarra Trams Operations, Rail Safety, Technical Services, Asset Development, Customer Service and Information Technology departments.

• The centralised control centre has technology that enables Yarra Trams to better respond to day-to-day operational planning, decision making, incident management and customer needs.
• The Fleet Operations Centre incorporates global best practice in a modern design.

Information from VicRoads traffic control cameras

• The Fleet Operations Centre has a video wall fed by VicRoads traffic control cameras.
• This 'shared vision' improves the controllers' understanding of relevant traffic conditions on the tram network.
• Any particular incident can be highlighted on the video display wall so that controllers can monitor the results of their actions.

Real-time updates

• The locations of all trams are pinpointed on a map of the network which is updated every 10 seconds.
• The FOC has a total of 12 consoles, six of which are allocated to fleet controllers. It is staffed 24 hours a day.
• The controllers have two-way communication access to trams at all times.
• The FOC transmits customer information to the tram network.
• The FOC directs response crews to incidents on the tram network.
• Information about service disruptions is fed to our tramTRACKER™ system.

Tram fleet monitoring

• The Automatic Vehicle Monitoring (AVM) system enables our controllers to pinpoint the location of every tram on our network.
• The system provides data and voice communication.
• Timing points along each tram route provide data to the AVM computer to determine schedule adherence.
• The AVM data enables performance monitoring and reporting as well as service planning.

Major events management

• Traffic and transport management for events such as the Australian Formula One Grand Prix and the Australian Open Tennis are coordinated from a special events room overlooking the Fleet Operations Centre.
• This room is used by Victoria Police and VicRoads as well as other external agencies to coordinate traffic and public transport for major events.