Who we are
Keolis Downer EDI Rail (KDR) Victoria is an exciting and
dynamic partnership committed to energising Yarra Trams and
enhancing tram services for the people of Melbourne.
The KDR partnership draws on our experience, history and
expertise in tram operations, network development, maintenance and
customer service, here in Australia and around the world.
is an internationally recognised transport solution provider and Downer EDI Rail
is Australia's oldest rail company with over 100 years operating
experience in rolling stock.
The KDR partnership draws on KDR's local and international
experience, history and expertise in tram operations, network
development and maintenance. Keolis is an internationally
recognised public transport solution provider. Downer EDI is
Australia's longest operating rail company with more
than 100 years experience in rolling stock.
Keolis has a history stretching back more than 135 years years.
It is the world's largest tram network operator and has an annual
turnover of 3.4 billion Euro. Keolis is established in 13 countries
across the world and is a major rail operator in four European
countries as well as in the USA, with 4900 kilometres currently
under management. In addition to rail our intermodal logistics
expertise extends to the management of a bus and coach fleet of
nearly 19,000 vehicles.. These combined operations
transport two billion passengers annually, with 45,500
employees worldwide, including 30,000 drivers.
Rail operates 30 maintenance facilities,
manufacturing centres and design centres throughout Australia.
Downer EDI Rail and its parent company Downer EDI have
considerable experience in managing transitions, including
Pacific National, Freight Victoria and Australian Rail Track
Corporation. Downer EDI Rail successfully managed the introduction
of 35 Millennium train sets for RailCorp NSW, successfully
transitioned 31 Urban Rail Train sets in Western
Australia and has managed the Pacific National contract to
maintain 320 locomotives using five maintenance depots in four
KDR came together with the express aim of becoming a public
transport operator in Melbourne after the Victorian Government
initiated an international public transport tender for the
Melbourne Tram Franchise.
In June 2009 KDR was announced as Preferred Tenderer for the
franchise to run Melbourne's trams and on 1 September 2009 the
Victorian Government confirmed KDR as the successful tenderer for
the Melbourne tram franchise.
The new franchises commenced from 30 November 2009, from which
time KDR will operate the tram network for eight years with a
possible extension for another seven years.
KDR's guiding principle for operating Melbourne's tram network
is to 'think like a passenger' with the aim of delivering the best
possible travelling experience. Our approach will also contribute
to the economic and environmental sustainability of our city, as
well as help strengthen our local communities.
Our ability to 'think like a passenger' at all points of the
journey will inspire a holistic approach to our service delivery.
This will ensure that passengers are able to make informed choices,
have access to reliable services, enjoy a safe and clean travelling
environment and be provided with high levels of customer
Our 'find your way' program covers the total passenger journey
We want all passengers to feel confident when using the network,
especially on different routes or in unfamiliar areas. Passengers
will know where to buy a ticket, be able to identify the nearest
stop and know when the next tram service is due.
We will work with the government, Public Transport Victoria and
other transport operators to provide a fully integrated transport
offer to the people of Melbourne.