Contact Details

Lost Property

Lost or found something? It's helpful if you can tell us the route you were travelling on, the time you were travelling and even the tram number. Lost property is held at our tram depots for three months.

Please phone Customer Feedback on 1800 800 007 (6am-midnight) or write to:
Lost Property and Customer Feedback
Yarra Trams
GPO Box 5231
Melbourne VIC 3001

Train, tram and bus information

Phone Public Transport Victoria on 1800 800 007 (6am-midnight daily) or visit ptv.vic.gov.au for timetable and network information.

Customer Feedback

Yarra Trams Customer Feedback - Phone 1800 800 007 (6am-midnight daily).
Mail: GPO Box 5231, Melbourne  VIC  3001 or online through our feedback form.

Network infrastructure faults or vandalism

If you've spotted damage or vandalism to a stop, shelter or any other piece of tram network infrastructure contact Customer Feedback on 1800 800 007 (6am-midnight daily) and the issue will be reported to the relevant department of Yarra Trams.

Real-time tram arrival information

tramTRACKER delivers real-time tram arrival information for any tram stop on our network by phone, iPhone or online. Try it now for FREE using the green tramTRACKER panel on this website. 

For more details visit tramtracker.yarratrams.com.au

Public Transport Victoria

Public transport information, maps and timetables

Route 96 Project

PTV Hub

Visit a PTV Hub for timetables, brochures, tickets, maps and travel merchandise. 

The PTV Hubs are located at Southern Cross Station on Spencer Street and at 750 Collins Street, Docklands.

Colonial Tramcar Restaurant

Dining in Melbourne can be a fabulous experience, especially on-board one of the historic W class restaurant trams. Contact the Colonial Tramcar Restaurant on (03) 9696 4000 or visit tramrestaurant.com.au

Gold Coast light rail

Visit ridetheg.com.au for information on Keolis Downer's Gold Coast light rail network.

Heritage trams

Melbourne Tram Museum

Melbourne's only tram museum is located at the former Depot on the corner of Power and Wallan Street in Hawthorn. It is open on the second Saturday of every month. For more details visit hawthorntramdepot.org.au or phone (03) 9819 9522 on open days.

Ballarat Tramway Museum

btm.org.au

Bendigo Tramways

bendigotramways.com

Council of Tramway Museums in Australasia

cotma.org.au

Portland Cable Trams

portlandcabletrams.com.au

Tramway Museum Society of Victoria

tramway.org.au

Tram Advertising

APN Outdoor manages commercial advertising space on our trams. 
Please phone (03) 8866 5200 or visit apnoutdoor.com.au

Advertising at Tram Stops

Adshel manage the commercial advertising space at selected tram stops.
To contact Adshel call (03) 9865 9600 or visit adshel.com.au

Public Transport Ombudsman

The Public Transport Ombudsman deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators. 

Phone 1800 466 865 during business hours or visit ptovic.com.au
Mail: PO Box 538, Collins Street West, Melbourne VIC  8007
Fax: (03) 8623 2100
Email:enquiries@ptovic.com.au

Yarra Trams Head Office

Please only contact Head Office if your query cannot be answered through one of the contacts above.

Phone: (03) 9619 3200 (9am to 5pm Monday to Friday)
Fax: (03) 9619 3217

Yarra Trams online

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