Our Customer Service Charter clearly defines the responsibilities and obligations of Yarra Trams as we work to provide safety, reliability and outstanding customer service.

It also details the responsibilities and obligations of passengers, such as the need to always carry a valid ticket when travelling on public transport.

Yarra Trams does its utmost to meet and exceed its commitments to passengers, so the Charter lets our passengers know what they can expect in terms of service delivery.

Customer Service Charter (5mb PDF - view online)

Other documents which you may find useful:

Passenger Compensation Code (238kb PDF)

Passenger Refund Code (183kb PDF)

For more information on any of these forms contact Public Transport Victoria by visiting or on 1800 800 007  6am to midnight daily (all night Friday & Saturday).

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