Latest service changes
Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Heating on trams in Melbourne winter
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Meet the Managers
Filming and photography
Any works conducted near tram infrastructure (including but not
limited to tracks, overhead and substations) must be approved by
Yarra Trams prior to commencement.
Submissions must be sent to Yarra Trams at least ten (10)
working days prior to scheduled/proposed commencement of works.
Traffic Management companies and the entity initiating the works
(the Entity) must comply with all items in point four (below) as a
pre-condition to Yarra Trams consenting to the proposed works.
1.1. The Entity must contact the Yarra Trams Power
Centre for any works within 6.4 metres of Yarra Trams electrical
assets (as below):
All submissions must be sent to firstname.lastname@example.org
with the following details:
A minimum of 10 working days notice is required
for scheduling of any works.
For any bore works beneath tram tracks (additional to
requirements in Point 1 above) the Entity should contact Gary
Tillotson (Project Manager, Track & Facilities Contracts)
separately via email to Gary.Tillotson@yarratrams.com.au.
Additional to requirements in Point 1 (above) the Entity should
to arrange pre-inspection of the tracks.
Yarra Trams operates the Melbourne tram network under a
franchise agreement with the State Government which has an
"Operational Performance Regime" (OPR). Under the current
franchise, Yarra Trams receives OPR penalties for any deviation
from the schedule.
Yarra Trams requires a TMP to be submitted for works:
The TMP should be submitted to Yarra Trams via email to TMP@yarratrams.com.au ten
(10) business days prior to scheduled commencement of the works.
The TMP submission should include the following information:
Use of the VicRoads Proforma, as shown at the rear of the Road
Management Act 2004 Code of Practice (Management of Infrastructure
in Road Reserves), is encouraged as a way of speeding up the
consent process for all parties concerned.
Yarra Trams has an obligation to the health and safety of its
The use of fixed/rigid traffic control/management devices - such
as arrow boards or lateral hazard markers - within operational
kerbside tram stops (i.e. within the sign posted "No Standing" zone
adjacent to a tram stop "flag") is not supported.
Traffic management devices, mentioned above, present an
unacceptable injury risk to passengers.
Witches hats along the length of a tram stop placed along the
kerbside edge of the yellow "fairway" lines is acceptable.
Kerbside tram stops can be closed or relocated provided Yarra
Trams receives Notification according to the following
Any person wishing to conduct works of this nature must submit
their plan for approval to Yarra Trams by emailing DL-ThirdPartyWorks@yarratrams.com.au within
the above time frames.
(1) Coordinating Road Authorities and Yarra Trams consider the
works manager to be responsible for all aspects of site management
including tram priority. Yarra Trams needs to be able to contact
the works manager directly to ensure safety, in terms of compliance
with ESV requirements, and promptly resolving any issues regarding
the works method, tram delays, and so forth.
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