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Welcome to Yarra Trams
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100 Years of Electric Trams
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greendepot
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In Melbourne
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tramTRACKER
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Compensation Code
Customer Charter
Customer Service Charter Audio
Passenger Compensation Code Audio
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Compensation Code
Customer Charter
Customer Service Charter Audio
Passenger Compensation Code Audio
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Customer Charter
Customer Service Charter
Effective May 2007
Melbourne's Tram Network Map (603kb)
Our Vision
Service Delivery
Performance
Late or Cancelled Services
Factors Influencing Performance
Continuous Improvement - Think Tram
Publication of Performance Statistics
Services - TramTRACKER
Timetable Changes and Service Disruptions
Timetable Changes
Service Disruptions
Tram Capacity
City Circle Tram
Heritage
Modernising our Services
Trams
Stops
Accessibility
Intermodal Coordination
Safety & Security
Concession Fares
Ticket Checking
Ticket Refunds
Carriage of Items
Carrying of Pets
Passenger Information
Customer Feedback
Complaint Handling
Cleaning, Graffiti and Vandalism
Staff Conduct
Yarra Trams - Passenger Compensation Code
Customer Obligations
Interpreter Service
Key Public Transport Contacts
Melbourne's Tram Network Map (603kb)