Contact Details
Train, tram and bus information
Please phone Metlink on 131 638 (6am-midnight daily) or visit metlinkmelbourne.com.au for timetable and network information.
Customer Feedback
Yarra Trams Customer Feedback - Phone 1800 800 166 (6am-midnight daily).
Mail: GPO Box 5231, Melbourne VIC 3001
or online - click on this link:
Yarra Trams feedback form
Yarra Trams Head Office
Phone (03) 9619 3200
Fax (03) 9619 3217
Lost Property
Lost or found something? It’s helpful if you can tell us the route you were travelling on, the time you were travelling and even the tram number. Lost property is held at our tram depots for three months.
Please phone Customer Feedback on 1800 800 166 (6am-midnight) or write to:
Lost Property and Customer Feedback
Yarra Trams
GPO Box 5231
Melbourne VIC 3001
Real-time tram arrival information
tramTRACKER delivers real-time tram arrival information for any tram stop on our network by phone, iPhone or online. Try it now for FREE using the green tramTRACKER panel on this website. For more details visit tramtracker.yarratrams.com.au
MetShop
Visit the MetShop for timetables, brochures, tickets, maps and travel merchandise.
The MetShop is located at the Melbourne Town Hall near the corner of Swanston and Little Collins Streets.
Trading hours:
9am to 5.30pm Monday to Friday
9am to 1pm Saturday
Closed Sunday and public holidays
Colonial Tram Car Restaurant
Dining in Melbourne can be a fabulous experience, especially on board one of the historic W class restaurant trams.
Contact the Colonial Tramcar Restaurant on (03) 9696 4000 or visit tramrestaurant.com.au
Tram Advertising
APN Outdoor manages commercial advertising space on our trams.
Please phone (03) 8866 5200 or visit apnoutdoor.com.au
Advertising at Tram Stops
JC Decaux and Adshel manage the commercial advertising space at selected tram stops.
To contact JC Decaux call (03) 9676-2033 or visit jcdecaux.com.au
To contact Adshel call (03) 9865 9600 or visit adshel.com.au
Public Transport Ombudsman (Victoria)
The Public Transport Ombudsman deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.
Phone 1800 466 865 during business hours or visit ptovic.com.au
Mail: PO Box 538, Collins Street West, Melbourne VIC 8007
Fax: (03) 8623 2100
Email: enquiries@ptovic.com.au