How it works
tramTRACKER® is a customer service that uses real-time information to determine the position of any tram on the network. When tramTRACKER® receives a request it uses this information to predict the arrival time of your tram.
The predictions are real-time, not scheduled information, so with tramTRACKER® you will know when to be at your stop.
tramTRACKER® determines your location based on a tracker stop ID or a list of the nearest stops generated by the iPhone app.
Your request is then sent to Yarra Trams where a constantly updated record of where each tram on the network is checked against your location to determine how far away the next three trams are.
Users can personalise the results to see individual routes or only show low floor trams.
When services are disrupted tramTRACKER will display a message and show a disruption icon. An icon will also appear to indicate air conditioned trams when the temperature is above 25 degrees.
tramTRACKER was launched for phone in November 2006 and an iPhone app was released in 2009 along with desktop widgets and gadgets. An Android application was released in October 2012.
Frequently Asked Questions
Why do I need a Tracker Stop ID? Can't I just use my
existing stop number to obtain information?
tramTRACKER® does not use existing stop numbers because they are
duplicated across various routes and do not indicate the direction
in which you are travelling. By using the Tracker Stop ID you will
receive the correct information for your route and direction of
travel.
Where do I find my Tracker Stop ID?
The four digit number is clearly displayed at your tram stop, by
clicking 'Find My Stop' on yarratrams.com.au or by calling PTV on
1800 800 007
Will tramTRACKER® tell me exactly when my tram will
arrive?
tramTRACKER® provides you with an estimate based on the location of
the tram at the time of your request. The actual arrival time of
the tram at your nominated stop depends on many factors such as
traffic conditions. tramTRACKER® provides greater precision as the
tram gets closer to the stop.
Can I find out when the next low floor tram is due to
arrive at my stop?
Yes. tramTRACKER® includes an option to check when the next low
floor tram is due at your stop.
What happens if there is a disruption to tram
services?
tramTRACKER® will advise you of any disruption to the requested
stop. In this case, a prediction will not be available as
tramTRACKER® is not able to accurately forecast when services will
be restored to normal.
What are the charges for tramTRACKER®?
1300 MY TRAM (1300 69 8726): IVR call cost $0.25/higher for
STD/Mobiles.
199YARRA (19992772): SMS cost $0.55 inc.GST
tramTRACKER® online is free. The iPhone app is a free download but
data charges may apply.
How will my SMS requests appear on my mobile phone
bill?
They will appear as YARRA TRAMS. For any billing issues, please
contact your service provider.
When sending an SMS to tramTRACKER®, if I enter the wrong
Tracker Stop ID, will I be charged more than once?
Each time you send a message to 199YARRA, you are agreeing to the
rate charge of 55 centres including GST.
I sent an SMS but I didn't receive a reply.
Why?
The deliver of SMS can be affected by a number of factors including
technical disruptions, mobile reception and network failures. For
this reason Yarra Trams cannot gaurantee that every SMS will
receive a response. In most cases you should receive a response
within 5-30 seconds.
When calling 1300 MY TRAM (1300 69 8726) from my mobile
phone, what will I be charged?
Calls to 1300 MY TRAM (IVR service) cost $0.25 from a land line.
Calls made via STD or from a mobile will be higher.