Latest service changes
Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Heating on trams in Melbourne winter
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Meet the Managers
Filming and photography
Yarra Trams encourages local community support and disability
groups to arrange a tram familiarisation session to help build
confidence in using Melbourne's tram network.
Each of the eight tram depots has a local Customer Relations and
Marketing Officer who conducts these sessions.
The sessions cover topics such as:
The sessions are held in both a briefing room and onboard a
stationary tram within the depot.
Depending upon operational requirements, there may be the
opportunity to put into practice the hints and tips learnt during
the session on board a moving tram under controlled conditions.
Yarra Trams recently launched a new Accessibility Guide and
accessibility video which are designed to help people of all
abilities use Melbourne's tram network.
Click here to visit to the
accessibility pages of the website which include links to a
downloadable version of the Accessibility Guide - including a large
print version - and accessibility video.
The familiarisation sessions are available to organised
community groups. Contact Yarra Trams Customer Feedback on 1800 800
166 for more information.
Camberwell Depot Customer Relations and Marketing Officer,
Ian Stokes with St George's Health Service Occupational
Therapist Deena Soma and rehabilitation group clients, David Wilson
and Betty Cantsidis.