Tram familiarisation sessions available for community groups

Yarra Trams encourages local community support and disability groups to arrange a tram familiarisation session to help build confidence in using Melbourne's tram network.

Each of the eight tram depots has a local Customer Relations and Marketing Officer who conducts these sessions.

The sessions cover topics such as:

• Getting on and off the tram safely
• Buying the right ticket
• Moving around the tram safely
• Seating
• Holding on

The sessions are held in both a briefing room and onboard a stationary tram within the depot.

Depending upon operational requirements, there may be the opportunity to put into practice the hints and tips learnt during the session on board a moving tram under controlled conditions.

Yarra Trams recently launched a new Accessibility Guide and accessibility video which are designed to help people of all abilities use Melbourne's tram network.

Click here to visit to the accessibility pages of the website which include links to a downloadable version of the Accessibility Guide - including a large print version - and accessibility video.

The familiarisation sessions are available to organised community groups. Contact Yarra Trams Customer Feedback on 1800 800 166 for more information.

Camberwell Depot Customer Relations and Marketing Officer, Ian Stokes with St George's Health Service Occupational Therapist Deena Soma and rehabilitation group clients, David Wilson and Betty Cantsidis.