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The Minister for Public Transport Terry Mulder has congratulated
Yarra Trams for meeting or exceeding all Customer Experience
Performance Regime (CEPR) benchmarks as well as meeting punctuality
and reliability targets every month since the start of the current
tram franchise in December 2009.
Here is the text of the media release issued on Tuesday 27
September 2011 by The Hon Terry Mulder MP, Minister for Public
Transport and Minister for Roads:
Minister for Public Transport Terry Mulder today congratulated
Yarra Trams for exceeding a majority of its independently assessed
passenger standards in 2010-11.
Mr Mulder said Yarra Trams' owner Keolis Downer EDI Rail (KDR)
exceeded the set Customer Experience Performance Regime benchmarks
for information being provided to passengers at tram stops and on
trams, the asset condition of trams and tram stops, graffiti
removal on trams and at stops and the cleanliness of tram
"Yarra Trams also met benchmarks for the cleanliness of tram
stops, tram reserves such as along Dandenong Road and Kings Way and
graffiti hotspots and overall passenger satisfaction. The
Department of Transport has paid Yarra Trams an incentive of
$360,703 for exceeding seven of the 10 targets," Mr Mulder
Mr Mulder said that since assuming the tram franchise in late
2009, KDR had met its punctuality and reliability targets in every
one of the 21 months.
Mr Mulder said the Coalition Government was continuing to invest
in Melbourne's extensive tram route network.
"The $300 million order for 50 new E class trams to be built by
Bombardier in Dandenong South and $500 million to house the trams
and provide other infrastructure such as a tram driving simulator
is not the only investment underway," Mr Mulder said.
"In the first six months of 2011, the Coalition Government has
spent $1.88 million on refurbishing some A class trams that operate
on tram routes along St Kilda Road, Collins Street and Flinders
Streets. These works included new seating with more comfortable
cloth covers, general interior refurbishment and an external
Mr Mulder said that in telephone surveys conducted for the
Department of Transport, the tram user satisfaction index rose from
71.0 points to 71.6 points between 2009-10 and 2010-11.
"Passenger satisfaction on Melbourne's northern and western tram
routes along Elizabeth and William Streets (Routes 19, 55, 57, 59
and 82) rose from 70.2 to 72.4 points," Mr Mulder said.
Mr Mulder said continual, sustained improvement was necessary
across Yarra Trams' 28 routes.
"With Melbourne's trams expected to carry an extra 8 million
trips in 2011-12, Yarra Trams has a challenging task. Exceeding the
targets for most monitored aspects of its service in the previous
financial year is a good start," Mr Mulder said.
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