Transport Minister congratulates Yarra Trams

27 September, 2011

The Minister for Public Transport Terry Mulder has congratulated Yarra Trams for meeting or exceeding all Customer Experience Performance Regime (CEPR) benchmarks as well as meeting punctuality and reliability targets every month since the start of the current tram franchise in December 2009.

Here is the text of the media release issued on Tuesday 27 September 2011 by The Hon Terry Mulder MP, Minister for Public Transport and Minister for Roads:

Minister for Public Transport Terry Mulder today congratulated Yarra Trams for exceeding a majority of its independently assessed passenger standards in 2010-11.

Mr Mulder said Yarra Trams' owner Keolis Downer EDI Rail (KDR) exceeded the set Customer Experience Performance Regime benchmarks for information being provided to passengers at tram stops and on trams, the asset condition of trams and tram stops, graffiti removal on trams and at stops and the cleanliness of tram rollingstock.

"Yarra Trams also met benchmarks for the cleanliness of tram stops, tram reserves such as along Dandenong Road and Kings Way and graffiti hotspots and overall passenger satisfaction. The Department of Transport has paid Yarra Trams an incentive of $360,703 for exceeding seven of the 10 targets," Mr Mulder said.

Mr Mulder said that since assuming the tram franchise in late 2009, KDR had met its punctuality and reliability targets in every one of the 21 months.

Mr Mulder said the Coalition Government was continuing to invest in Melbourne's extensive tram route network.

"The $300 million order for 50 new E class trams to be built by Bombardier in Dandenong South and $500 million to house the trams and provide other infrastructure such as a tram driving simulator is not the only investment underway," Mr Mulder said.

"In the first six months of 2011, the Coalition Government has spent $1.88 million on refurbishing some A class trams that operate on tram routes along St Kilda Road, Collins Street and Flinders Streets. These works included new seating with more comfortable cloth covers, general interior refurbishment and an external repaint."

Mr Mulder said that in telephone surveys conducted for the Department of Transport, the tram user satisfaction index rose from 71.0 points to 71.6 points between 2009-10 and 2010-11.

"Passenger satisfaction on Melbourne's northern and western tram routes along Elizabeth and William Streets (Routes 19, 55, 57, 59 and 82) rose from 70.2 to 72.4 points," Mr Mulder said.

Mr Mulder said continual, sustained improvement was necessary across Yarra Trams' 28 routes.

"With Melbourne's trams expected to carry an extra 8 million trips in 2011-12, Yarra Trams has a challenging task. Exceeding the targets for most monitored aspects of its service in the previous financial year is a good start," Mr Mulder said.

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