Latest service changes
Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Heating on trams in Melbourne winter
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Meet the Managers
Filming and photography
Yarra Trams and its staff members are enjoying recognition from
the community thanks to two recent awards.
Camberwell Depot Customer Service Employee Donna Negrin was
named the gold winner of the Customer Service Champion award by the
International Customer Service Professionals (ICSP) at an awards
dinner held as part of International Customer Service Week.
Donna was nominated for the award after being spotted at a city
tram stop providing excellent customer service to passengers.
On the same night Kew tram driver Lenny Bates took home the My
Customers Rule award in the public transport category of the
Customer Feedback Manager Kate Hewitt and CSE Mark Louey were
also nominated for awards.
Yarra Trams is committed to providing great customer service in
all aspects of our business and it's encouraging that these team
members have been recognised for their efforts.
Yarra Trams itself was the recipient of the 370 Degrees Group
awards when it was named Electrical Host Employer of the Year
amongst large businesses. The award recognised excellence in
providing outstanding support and leadership to electrical