Latest service changes
Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Meet the Managers
Filming and photography
Media Release from the Transport Ticketing Authority - 13
MELBOURNE'S PUBLIC TRANSPORT READIES FOR THE END OF
The transition to the myki ticketing system is to take a big step
forward with the sale of Metcards on the rail network to cease
Minister for Public Transport Terry Mulder recently agreed the
final transition program with the Transport Ticketing Authority,
which will see the Metcard ticketing system end in Melbourne on
Friday, 28 December 2012.
Transport Ticketing Authority Chief Executive Officer Bernie
Carolan today revealed other changes that will occur to Melbourne's
public transport ticketing services over the coming months.
"The transition to myki on the rail network is well advanced,
with myki use at train stations accounting for nearly 93 per cent
of ticket validations," Mr Carolan said.
"Approximately 15 Premium Metro suburban railway stations are
now entirely myki only, with their booking office equipment
converted over the last fortnight.
"The Metcard ticketing system has served Melbourne well, but
soon we will begin progressively turning off all validators on the
rail network and removing items of Metcard equipment from our
"As Metcard equipment is removed, more myki readers and myki
only gates will be installed in their place, leading to an improved
customer experience by providing more locations for passengers to
touch on and off.
"In addition, from the middle of November, customers with unused
Metcards will be able to transfer them to a myki as myki money at
their local staffed station at no cost.
"The process of removing Metcard equipment from railway stations
over the coming months will have its challenges, but is made easier
with the bulk of passengers already using myki.
"I now encourage all people with unused Metcards to use them for
Changes to occur to public transport ticketing services over the
coming months include:
Mr Carolan said these changes to ticketing services would be
supported by an informative customer education campaign.
"Over the coming months, myki customer service staff will
continue to be on the public transport network to assist those
passengers who have yet to switch to myki," Mr Carolan said.
"While the vast majority of regular commuters are now using
myki, we know there are infrequent public transport users who do
not yet have a card.
"My advice to passengers who only use public transport on the
odd occasion to visit the Melbourne show, go to the football or
attend the amazing events Melbourne is known for, such as Spring
Racing Carnival, is to get a myki now and get ready for when
Metcard is no longer valid later this year.
"Many people have a number of bank, credit and other
identification cards in their wallet or purse that they do not use
each day and we expect myki will be the same - everyone should
carry one all the time, just like their driver's licence.
"myki will become a part of everyday life in Melbourne and with
a myki in your wallet or purse you will be ready to travel on
public transport when the need arises, whether that be today,
tomorrow or any day in the future.
More information: myki.com.au