Latest service changes
Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Heating on trams in Melbourne winter
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Melbourne Art Trams
The E-Class tram has arrived on Route 86
Tram travel in extreme weather
Filming and photography
The following tram stops have been upgraded to level access
Acland Street Terminus will be upgraded to a level access stop
within the next few months.
Route 86 has been announced as the next route to receive E-Class
trams. They will begin running from November. At the time that
E-Class moves to Route 86, Route 11 will be our fourth line
serviced with 100% low floor trams.
A consultation session was held on Thursday 24 March at
Bombardier in Dandenong, to gather feedback on proposed additional
handholds and the addition of Load Bearing Back Panels.
A report has been prepared for consideration from Transport
Some customers have reported being given wrong information from
the call centre regarding accessible stops on the tram network.
Updates have been made to both the Yarra Trams and Public Transport
Victoria websites to ensure information is up-to-date.
Yarra Trams Advisor, Accessibility & Standards made a
presentation to the team leaders at the call centre on how to find
information on where low-floor trams run and where accessible stops
The presentation was well received, with future presentations
likely to take place.
The latest Rhino
safety campaign was launched on Monday 22 February. This
version of the Rhino campaign has two focus points:
The New Preston Depot ran its first tram on Sunday 27 March.
A community open day was held on Sunday 17 April, where members
of the community had the opportunity to explore the depot and
Reminder - we can run tram familiarisation sessions for
customers in mobility aids from New Preston Depot. If anyone would
like to book in a session, please contact customer feedback on 1800
Monday and Tuesday mornings are best for tram and staff
availability. If these times don't suit, please propose a time that
does and we'll see what we can do.
A 'Try before you ride' multi-modal event was held for special
development schools at the Box Hill Terminus. Train, tram, bus,
V/Line coach, accessible taxi and the PTV hub were all in
We had approximately 120 school students participate. Students
and teachers were very excited for the opportunity to explore the
different public transport vehicles and learn about safety.
iBeacon technology is being trialled along Route 5 to see how it
works with tram infrastructure. It is hoped this technology could
help customers with vision impairment navigate the tram