Keolis Downer renews contract to operate Yarra Trams until 2024

12 September, 2017

Customer Service Assitance

Keolis Downer is proud to announce that it has been awarded the contract to continue to operate Yarra Trams on behalf of the Victorian Government for the next seven years.

Keolis Downer Victoria Chief Executive Officer, Nicolas Gindt, said Keolis Downer's offer focused on delivering safer, more reliable and passenger-friendly services for Melburnians. The new franchise will commence on 30 November 2017. 

"We are proud of the strong partnership we have built with the Victorian Government over the last eight years and all that we have delivered for our passengers and the city during this time," said Mr Gindt. 

"We have an exciting vision for Melbourne's tram network and our focus will remain on improving passenger satisfaction by delivering safe, reliable, clean and easy-to-use services every day. 

"We'll make it easier for our passengers to get to the places they want to go with improved digital information, and we'll have more frontline employees providing passenger assistance across our network. 

"We'll also maximise the value of the State's assets through upgrade and maintenance projects. This includes the Victorian Government's investment in a tram refurbishment program, which will revitalise more than 85 per cent of our fleet over the next five years.

"We will continue to collaborate with our partners across Melbourne, including the Victorian Government and other transport operators, to ensure Melburnians and visitors alike experience a seamless public transport journey. 

"This will be particularly important as our city undergoes unprecedented infrastructure investment in the delivery of the Metro Tunnel, which will reshape Melbourne. We'll continue to improve the way we manage planned and unplanned disruptions, drawing on our international experience of optimising transport services during major projects and events." 

Keolis Downer has operated Yarra Trams since 2009 and in this time has improved safety, achieved record levels of passenger satisfaction and maintained punctuality during a period of unprecedented growth in patronage and road traffic. We have invested more than $17 million of our own money in Melbourne's tram network and created more than 330 new jobs. In addition, Keolis Downer has increased the number of women working at Yarra Trams by 67 per cent as part of our ongoing commitment to workplace diversity and inclusion. 

About Keolis Downer 

Keolis Downer is an Australian registered company and the country's largest private multimodal transport operator. With 4,000 employees and a presence in five states, Keolis Downer enables 250 million passenger journeys per year. Keolis Downer operates and maintains the largest tram network in the world in Melbourne (Yarra Trams), the newest light rail network in Australia on the Gold Coast (G:link), and more than 1,000 buses in Western Australia, South Australia and Queensland. Keolis Downer also operates the Newcastle's integrated multimodal network, a first in Australia. 

Established in 2009, Keolis Downer is a joint venture between Keolis, a leading public transport operator established in 16 countries, and Downer, a leading provider of engineering and infrastructure management in Australia and New Zealand. 

Other key facts about the new franchise

Keolis Downer will:

  • Create more than 100 jobs, with an emphasis on engineering and trades-based roles in the infrastructure and rolling stock areas.
  • Introduce 70 apprenticeships, traineeships and cadetships, growing to approximately 120 by the end of the franchise.
  • Deliver the State's investment in rolling stock enhancements and refurbishments, improving the availability and reliability of trams. This work will be completed in Victoria.
  • Improve the sustainability of Melbourne's tram network and implement a program to increase the environmental, social and economic contribution trams make to the city, including more community investment via new funding grants and $1 million of free advertising for community groups annually.
  • Improve the accessibility of Melbourne's tram network with the introduction of new assisted-boarding aids on low-floor trams at level access stops and the development of best practice design guide for new stops.
  • Double the amount of track renewed across the network annually, which will increase from five kilometres to 10 kilometres on average each year.

About Yarra Trams 

Melbourne's tram network

  • 24 routes plus the City Circle (after Routes 8 and 55 merged on 1 May 2017)
  • 250 kilometres of double track - the world's largest operating tram network
  • 75% of the tram network operates on shared roads with other vehicles
  • Average speed of 16km/h, which drops to 11km/h in the CBD
  • 1,700+ tram stops
  • 410+ level access stops
  • Average stop spacing of 290 metres (compared to 400 metres international standard)
  • 17% of journey time spent at red lights (compared to 3% international standard)
  • Creates $2 billion in economic, social and environmental benefits per year.

 Yarra Trams services

  • 5,000 services a day
  • 24-hour services on Night Network (Routes 19, 67, 75, 86, 96 and 109)
  • Around 410 trams used during peak times
  • 30% of the fleet is low-floor (C, D and E-Class) 

Yarra Trams people

  • 2,200+ employees
  • 1,200+ drivers at nine depots - Brunswick, Camberwell, Essendon, Glenhuntly, Kew, New Preston, Malvern, Southbank and Tram Hub
  • 200+ customer service employees and authorised officers

 Eclass Tram

 

 

 

 

 

 

 

 

Android App
iPhone App
Tramtracker Website App
OR
Journey Planner logo
at  :