Keolis Downer renews contract to operate Yarra Trams until 2024
Keolis Downer is proud to announce that it has been
awarded the contract to continue to operate Yarra Trams on behalf
of the Victorian Government for the next seven years.
Keolis Downer Victoria Chief Executive Officer, Nicolas Gindt,
said Keolis Downer's offer focused on delivering safer, more
reliable and passenger-friendly services for Melburnians. The new
franchise will commence on 30 November 2017.
"We are proud of the strong partnership we have built with the
Victorian Government over the last eight years and all that we have
delivered for our passengers and the city during this time," said
"We have an exciting vision for Melbourne's tram network and our
focus will remain on improving passenger satisfaction by delivering
safe, reliable, clean and easy-to-use services every day.
"We'll make it easier for our passengers to get to the places
they want to go with improved digital information, and we'll have
more frontline employees providing passenger assistance across our
"We'll also maximise the value of the State's assets through
upgrade and maintenance projects. This includes the Victorian
Government's investment in a tram refurbishment program, which will
revitalise more than 85 per cent of our fleet over the next five
"We will continue to collaborate with our partners across
Melbourne, including the Victorian Government and other transport
operators, to ensure Melburnians and visitors alike experience a
seamless public transport journey.
"This will be particularly important as our city undergoes
unprecedented infrastructure investment in the delivery of the
Metro Tunnel, which will reshape Melbourne. We'll continue to
improve the way we manage planned and unplanned disruptions,
drawing on our international experience of optimising transport
services during major projects and events."
Keolis Downer has operated Yarra Trams since
2009 and in this time has improved safety, achieved record levels
of passenger satisfaction and maintained punctuality during a
period of unprecedented growth in patronage and road traffic. We
have invested more than $17 million of our own money in Melbourne's
tram network and created more than 330 new jobs. In addition,
Keolis Downer has increased the number of women working at Yarra
Trams by 67 per cent as part of our ongoing commitment to workplace
diversity and inclusion.
About Keolis Downer
Keolis Downer is an Australian registered
company and the country's largest private multimodal transport
operator. With 4,000 employees and a presence in five states,
Keolis Downer enables 250 million passenger journeys per year.
Keolis Downer operates and maintains the largest tram network in
the world in Melbourne (Yarra Trams), the newest light rail network
in Australia on the Gold Coast (G:link), and more than 1,000 buses
in Western Australia, South Australia and Queensland. Keolis Downer
also operates the Newcastle's integrated multimodal network, a
first in Australia.
Established in 2009, Keolis Downer is a joint
venture between Keolis, a leading public transport operator
established in 16 countries, and Downer, a leading provider of
engineering and infrastructure management in Australia and New
Other key facts about the new
Keolis Downer will:
- Create more than 100 jobs, with an emphasis on engineering and
trades-based roles in the infrastructure and rolling stock
- Introduce 70 apprenticeships, traineeships and cadetships,
growing to approximately 120 by the end of the franchise.
- Deliver the State's investment in rolling stock enhancements
and refurbishments, improving the availability and reliability of
trams. This work will be completed in Victoria.
- Improve the sustainability of Melbourne's tram network and
implement a program to increase the environmental, social and
economic contribution trams make to the city, including more
community investment via new funding grants and $1 million of free
advertising for community groups annually.
- Improve the accessibility of Melbourne's tram network with the
introduction of new assisted-boarding aids on low-floor trams at
level access stops and the development of best practice design
guide for new stops.
- Double the amount of track renewed across the network annually,
which will increase from five kilometres to 10 kilometres on
average each year.
About Yarra Trams
Melbourne's tram network
- 24 routes plus the City Circle (after Routes 8 and 55 merged on
1 May 2017)
- 250 kilometres of double track - the world's largest operating
- 75% of the tram network operates on shared roads with other
- Average speed of 16km/h, which drops to 11km/h in the CBD
- 1,700+ tram stops
- 410+ level access stops
- Average stop spacing of 290 metres (compared to 400 metres
- 17% of journey time spent at red lights (compared to 3%
- Creates $2 billion in economic, social and environmental
benefits per year.
Yarra Trams services
- 5,000 services a day
- 24-hour services on Night Network (Routes 19, 67, 75, 86, 96
- Around 410 trams used during peak times
- 30% of the fleet is low-floor (C, D and E-Class)
Yarra Trams people
- 2,200+ employees
- 1,200+ drivers at nine depots - Brunswick, Camberwell,
Essendon, Glenhuntly, Kew, New Preston, Malvern, Southbank and Tram
- 200+ customer service employees and authorised officers