The percentage of planned services delivered.
Yarra Trams monthly target is 98%
A service is considered on time if it arrives between 59 seconds
before and 4 minutes 59 seconds after the scheduled time.
Yarra Trams monthly target is 77%
If our service delivery or punctuality falls below set levels,
we will provide compensation to eligible customers
Yarra Trams has exceeded performance targets in Service Delivery
and Punctuality in each month since the KDR Victoria franchise
began in 2009.