Accessible journeys

Yarra Trams' vision is to provide a network that is inclusive and accessible to everyone, including: 

  • People with mobility restriction (permanent or temporary)
  • People with vision or hearing impairment
  • People with cognitive disability
  • Parents with young children
  • Our aging population

We are working closely with the Victorian Government and our advocacy groups to enhance the accessibility of Melbourne's tram network.

Our vision for the future Melbourne tram network is an entirely accessible low-floor tram fleet, complemented by accessible stops at specific points along every route. Achieving this vision in partnership with Public Transport Victoria (PTV) requires a focused approach to the delivery of infrastructure and information improvements on specific tram routes, then progressively across the network.

Yarra Trams is also committed to improving passenger information and customer service, as well as advocating for more separation between trams and road vehicles to reduce journey times and provide more consistent and reliable journeys.

Accessibility snapshot 

  • More than 400 level access platform stops across our network, with recent upgrades to Acland Street Terminus in St Kilda and Victoria Street in Richmond
  • About 30 per cent of our fleet currently comprises low-floor trams, enabling better access for customers 
  • There will be 150 low-floor trams on our network by 2018, comprising more than a third of our fleet 
  • E-Class trams currently operate on Routes 11 and 96, and we will start introducing E-Class to Route 86 from November 2016   
  • About 50 per cent of our fleet now has automated audio and visual next stop announcements, with future implementation on A, C1 and C2-Class trams
  • Customers can access tram arrival information at stops and train stations that have passenger information display screens (PIDs) or via our tramTRACKER mobile app 

Accessibility Action Plan 

The Accessibility Action Plan 2015-2018 continues to build on Yarra Trams' commitment to achieve a broadly accessible and socially inclusive tram network for Melbourne.  

Highlights in the 2015-2018 plan include:

  • The continuous introduction of low-floor trams and accessible stops
  • The commitment to work across our business and with PTV on key universal design principles to crease a safe, open, inclusive, and accessible environment for all
  • The improvement of disability awareness training for our employees to ensure they deliver a quality and consistent experience to our customers
  • The improvement of real-time information to our customers through new the trial of new technology
  • The implementation of new customer information on network accessibility, including the review of our accessibility video and the development of a stop attributes guide
  • The growth of community confidence in using the tram network through education programs
  • The ongoing partnership with advocacy group to obtain feedback about initiatives to improve accessibility across our network

Accessibility news

2016

2015 

2014

2013

Contact us

For more information visit ptv.vic.gov.au or call 1800 800 007 6am - midnight (all night Friday & Saturday)

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