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Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Heating on trams in Melbourne winter
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Meet the Managers
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For more information visit ptv.vic.gov.au or
call 1800 800 007 6am - midnight (all
night Friday & Saturday)
Planned: The need for works has been
identified and planning has commenced. Specific dates may not have
Tentative: A detailed planning phase is
underway. Generally a date has been identified, although final
confirmation is subject to approval from relevant authorities.
Dates and details should be treated as indicative at this stage and
may change as planning continues.
Confirmed: The date has been secured and
works are in the final planning stages. Some preparatory works may
commence in the area before the actual date.
In progress: Works are underway. Some
further works may be required to continue after the project
Suspended: The project was in the planning
phases, but the works have been suspended at this stage.
Completed: The works have been
What: Building of accessible tram stops.
Benefits: Assists people who are mobility
impaired, the elderly, or people with prams to more easily board
Impact: Involves heavy construction over a
short period of time, generally less than one week. Roads and tram
tracks will be closed during the major works, with tram service
changes and traffic diversions required.
Timing: Stops will generally open immediately
after the major works has finished. However, commissioning work to
the tram stop may continue for a number of weeks.
What: On average tram tracks are replaced every
30 years. With 250 kilometres of double track across Melbourne's
network, Yarra Trams has an ongoing program of replacing and
repairing tram tracks at different locations each year.
Benefits: Improves safety by delivering a
better road surface for motorists and cyclists, and ensures a
smoother and quieter ride for tram passengers.
Impact: Track renewal involves heavy
work to break the road surface, remove old tracks, replace with new
tracks and resurface the road.
Track maintenance involves the repair of damaged track and
broken concrete, road resurfacing and the renewal of line markings.
Associated dust and noise from machinery, vehicles and work crews
is unavoidable. We do everything we can to keep impact to a
minimum. The use of reverse beepers and flashing lights is a safety
requirement and these devices cannot be switched off.
Timing: This work is often conducted outside
normal working hours in order to minimise disruption to daytime
traffic and the surrounding community. Crews generally work
continuously day and night to complete the work. Road closures and
tram service changes are required while this work occurs. The
duration of these projects, and the consequent disruption to
traffic and trams, depends on the length of track to be renewed or
What: Power is supplied to trams through
overhead wires. With more than 500 kilometres of overhead wire,
regular maintenance and renewal is required.
Impact/timing: Works are typically done
overnight to minimise the effect on road traffic and tram services,
although sometimes road closures and tram service changes are
required. Heavy works are not usually required unless power poles
need to be removed or replaced. While these pole works can be
noisy, most overhead power works do not create excessive noise.
What: New substations being constructed across
the network hav been strategically placed to be near tram routes
that will be using the new higher capacity E-Class trams.
Impact/timing: It generally takes about
seven months to complete the build and installation of a
substation. However, the level of on-site work will vary during
this time with long periods of low activity. Residents can
expect construction vehicle movements through the local area and
will experience some construction related noise. In some
cases, there may be temporary lane closures required during
construction or installation of the building.
Benefits: Substations are critical to boost the
capacity of the tram network. These power upgrades will improve
reliability of services and support newly upgraded infrastructure
and trams with increased capacity.
Consultation: Ultimately the new tram power
substations will operate at under 60,000 volts. This defines them
as a minor utility under the Victorian Planning Scheme and
therefore do not require planning approval or an official
Yarra Trams is working with the landowners of substation sites and
local councils to determine the best placement of the substations.
Each substation will be within a fully enclosed containerised
building that will have architectural features to minimise visual
impact. These are designed to help the structure blend in with the
surrounding environment and will include landscaping.
What: Works undertaken by a third party
(not by Yarra Trams) but can affect tram services. This
includes VicRoads and Council road works, building construction
involving cranes, utility repairs and maintenance.
Impact/timing: While Yarra Trams works with the
external organisation to minimise tram service disruptions, we do
not have direct control over the works. Any enquiries should be
directed to the organisation or utility undertaking the works.
Third party works and events, which may affect tram services,
are listed on our Service
Yarra Trams welcomes customer feedback on 1800 800
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