Getting around safely on trams
In the driver's seat
Our tram driver are very proud of the job they do every day for
Each one of our drivers has undergone an intensive training
program to prepare them for the challenge of sharing roads with
cars and pedestrians.
Should you wish to ask your driver a question, please wait until
the trams stops. Your driver's number one responsibility is getting
you to your destination safely. It's why we ask you not to speak
with the driver when the vehicle is moving unless it is an
emergency. In the event that a fellow passenger has a fall on your
tram, you should alert your driver immediately.
Our tram community
By catching a tram, you're part of a community and that means
looking out for each other.
This might be as simple as giving up your seat for elderly,
pregnant or special needs passengers or alerting the driver if
someone is engaging in antisocial behaviour.
To help keep tram travel safe, there are extra Authorised
Officers at night, drivers have direct contact with our 24 hour
Fleet Operations Centre and Transit Police are riding the network.
Of course, in any emergency, call 000 immediately, and look out for
The five golden rules
Trams are subjects to normal day-to-day traffic events. As a
result, sudden or emergency stops are sometimes necessary to avoid
serious pedestrian injury or vehicle collisions.
It is very important that you hold on when standing on board a
1. All hail
Clearly signalling your tram driver as your tram approaches is
important for two reasons:
- It lets the tram driver know you wish to board that tram.
- It alerts approaching motorists that you intend to board the
tram. Always watch and wait for cars to stop before stepping out
onto the road.
2. Hold on
From the moment you get on board, always keep one hand free of
shopping, handbags or other items to steady yourself.
- It is important to hold on at all times, particularly when the
tram first moves away from the stop, when you are using ticketing
equipment, or looking for a seat. The initial forces of
acceleration can catch you by surprise.
- Steady yourself, look for the nearest seat and use the safety
handles, seat backs and poles when you are standing to steady
yourself until you sit down.
3. Strike a stance
When standing in a tram, you need to maintain your balance and
- Create a solid base by keeping your feet shoulder-width
- To be most stable for forward and backward movement - the main
forces experienced on trams - face towards the windows and hold
4. Bottoms down
Even for a short trip, if seats are available please use
- Of course, if you see someone less capable of standing safely,
then please give up your seat.
- If you can't find a seat, don't be afraid to ask other
passengers to vacate the signed priority seats for elderly,
pregnant or disabled people.
- It is best to avoid crossing your legs because if the tram
stops suddenly you can topple quite easily.
5. Plan your parting
The tram will be braking as it approaches your stop so be
prepared and alert the driver by pressing the stop request button
or pulling the cord.
- Try to move closer to a door before your stop but keep holding
- If the doors close before you have exited, pull the cord or
press the button to alert the driver that you still need to get
- Always check that cars have stopped before stepping off the
Beware The Rhino
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Yarra Trams introduced the Beware The Rhino passenger safety
campaign in response to an alarming increase in pedestrians being
hit by trams.
While thankfully most incidents are not serious a number of
people have been badly hurt by walking into the path of a moving
Beware The Rhino compares one tram to 30
rampaging rhinos and asks pedestrians to look, listen and be alert
You can show your support for the campaign on
Facebook or by downloading your own Rhino poster.
The International Rhino poster is also